Returns
Returns
We, Greyer LLC or the greyer, offer a 14-day return window beginning on the date your order is delivered. You must initiate your return within that 14-day period. To be eligible for a return, items must be in their original condition, with all tags attached and original packaging included. Proof of purchase may be required.
How to Start a Return
To initiate a return, please contact our Customer Support team at support@thegreyer.com. Once your request has been approved, we will provide a prepaid return shipping label along with detailed return instructions. Returns sent without prior authorization cannot be accepted.
Return Address:
DCL Logistics
48641 Milmont Dr.
Fremont, CA 94538
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible so we can promptly evaluate the issue and provide an appropriate resolution.
Limited Warranty
The greyer warrants to the original purchaser that the greyer smart cap will be free from defects in materials and workmanship for six (6) months from the date of delivery. This Limited Warranty covers manufacturing defects affecting the battery, speakers, microphone, Bluetooth hardware, and firmware. If a covered defect is confirmed during the warranty period, the greyer will, at its option, repair or replace the product. If repair or replacement is not reasonably feasible, the greyer may instead provide a refund. Where repair or replacement is not feasible, we may instead provide a refund. This Limited Warranty applies only to manufacturing defects and does not cover damage resulting from misuse, abuse, accidents, unauthorized modifications, normal wear and tear, improper handling, failure to follow product instructions, use with incompatible devices or software, or other external causes.
To make a warranty claim, contact us at support@thegreyer.com and provide proof of purchase and a description of the claimed defect. We may request additional information reasonably necessary to evaluate the claim.
To the extent permitted by applicable law, any implied warranties applicable to the product are limited in duration to the six-month duration of this Limited Warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Exchanges
If you would like to exchange an item, we offer two options. The standard option is to return your original item and we will ship your replacement once the return has been inspected and approved.
For eligible exchanges, we also offer cross-shipping. With this option, we can ship your replacement item before we receive your original return. By selecting cross-shipping, you authorize us to place temporary authorization hold on your payment card for the value of the replacement item. The authorization hold is released once the original item is received within 14 days after delivery of the replacement item and passes inspection in accordance with our return policy. If the original item is not returned within that period or does not meet our return eligibility requirements, the authorization may be converted into a charge.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card issuer may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at support@thegreyer.co
